PAYMENTS

How do I pay for a uutu purchase?

uutu offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that uutu’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking,UPI,Pay on Delivery and Wallet to make your purchase.

uutu also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and other countries.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on uutu?

There are NO hidden charges when you make a purchase on uutu. Total payable amount is final and all-inclusive. The final price you see on the my cart page is exactly what you pay.
Delivery charges may be extra depending on the seller policy.

What is Pay on Delivery?

If you are not comfortable making an online payment before reach your product at your premises, you can opt for the Pay on Delivery (P-o-D) payment method instead. With P-o-D you can pay the payment through by uutu app -> Menu -> My Order Or SMS Link at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and other countries.

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering your Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

SHIPPING

uutu is providing free delivery application for sellers to deliver their product straight to the customers quickly and securely.
Delivery charges may varies depending upon Seller’s policy, distance, items Ordered (Size, Length, Weight) and vehicles used for delivery.
Delivery carriage fee or rent is calculated by type of vehicle and per kilometre rate. uutu is not responsible for any shipping charges.

Some delivery partners and sellers will not work on Sundays, which may change the delivery date.

What is the estimated delivery time?

Sellers generally procure and ship the items on that same day. Business days exclude public holidays and Sundays.
delivery time depends on the following factors:
• Product’s availability with the Seller
• The destination to which you want the order shipped to and location of the Seller.

Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on uutu ?

There are NO hidden charges on uutu. Total payable amount is final and all-inclusive.

Why does the estimated delivery time vary for each seller?

You have probably noticed varying estimated delivery times for sellers. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the delivery partner’s time-to-deliver in your location.

Seller does not/cannot ship to my area. Why?

Your address or location might be very far from the seller. At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Why does the delivery partner ask for the delivery code?

Your order is our concern, so we enable more security and safety for your product with a unique delivery code. Once the delivery agent arrives at your door, you will receive an SMS with the delivery code. You can share the delivery code to complete the delivery process.

Why is the PoD (Pay On Delivery) option?

We promote cash less transaction due to pandemic situation (COVID-19)

Does uutu deliver internationally?

As of now, Uutu doesn’t deliver items internationally.

CANCELLATION

uutu gives you the option to cancel your order until the seller “confirms” your order.

How do I check my order status?

uutu app -> Menu -> My order -> You can see the status of your current order.

How do I cancel my “confirmed” order?

You may not cancel a “confirmed” order in accordance with uutu Terms, Conditions and Seller’s Policy. This is entirely at the discretion of the seller. uutu is not responsible.

RETURN POLICY

If you are not entirely satisfied with your purchase, we are here to help.

Return policy is a strategy given by particular dealers specifically beneath this approach in terms of which the alternative of trade, substitution, and discount is advertised by the individual dealers to you. The all product provided in the uutu do not have same return policy. Also not all merchants are providing replacement and return of products.
You have 2 calendar days to return your product.
You have to contact the seller through phone or website to place your product return request. It is the responsibility of seller to decide their return process such as accepting your return request, arranging pickup, refund, replacement etc. all sellers will not provide pickup for return, in that case the buyers themselves need to go to appropriate shops for returning products.

The products ones sold will not be returned except the following:

1. Item was defective
2. Item was damaged during the Shipping
3. Products was / were missing
4. Wrong item (wrong colour, size, quantity) (only if any changes from the product description given in uutu)

Original covering, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories such as belts, locks, straps, etc. should be intact. The seller will not accept any product without any of these. The products that you return should not be used, washed, altered.
The product exchange is based on availability of products

TERMS AND USE

This document constitutes an electronic record in terms of the Information Technology Act, 2000 and rules therein, as applicable, and the amended provisions concerning electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system, and no physical or digital signatures are required.
uutu, with registered office at 39\2475-B1, Suite # 56, LR towers SJRRA 104, S Janatha RDM, Palarivattom Kochi, KERALA 682025- is a company incorporated under Indian laws. Uutu is an online marketplace intermediary and is limited to the management of the Website, Application to allow sellers to display, advertise, display, etc.
These Terms of Use are subject to modification by uutu at any time and thus the Clients are asked to carefully peruse these Terms of Utilize from time to time some time recently utilizing the Site. The changed Terms of Utilize might be made accessible on the Site. You are asked to frequently visit the Website, Application to see the foremost current Terms of Use. It shall be your duty to check these Terms of Use occasionally for changes. uutu may require you to supply your coordinate or circuitous assent to any upgrade in an indicated way some time recently encourage utilize of the Site and the Administrations. On the off chance that no such partitioned assent is looked for, your proceeded use of the Site and/or Administrations, taking after such changes, will constitute your acknowledgment of those changes.

ELIGIBILITY TO BECOME A MEMBER

Use of the Site is accessible as it were to people who can perform lawfully authoritative contracts beneath Indian Contract Act, 1872. People who are “bumbling to contract” inside the meaning of the Indian Contract Act, 1872 counting minors, un-discharged insolvents etc. are not qualified to utilize the Site. In case you’re a minor i.e. beneath the age of 18 a long time, you should not enlist as a part of the Site and should not offer, buy or offered for any things on the Site but through Your lawful gatekeeper or guardians who have enrolled as clients on the Site or can utilize the Site as a Visitor User. uutu saves the proper to end your participation and deny to supply you with get to the Site if it is brought to our take note or in the event that it is found simply are beneath the age of 18 a long time.

ACCOUNT AND ENROLLMENT OBLIGATIONS

In case you utilize the Website, Application as a Visitor Client, you’re capable for keeping up the privacy of Your e-mail ID and phone number and limiting get to Your computer, computer framework and computer arrange. You’re dependable for all exercises that happen beneath Your Client ID and Secret word (in the event that enlisted) or mail ID and phone number (on the off chance that Visitor Client) as the case may be. Too as a Visitor Client, you might guarantee the physical security and ownership of Your gadget, the points of interest of which are utilized to execute administrations with uutu

USE OF THE APPLICATION

a. belongs to another person and to which You do not have any right;
b. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
c. harm minors in any way;
d. infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or is fraudulent or involves the sale of counterfeit or stolen items;
e. involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”;
f. violates any law for the time being in force;
g. deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
h. impersonate another person/entity;
i. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancel bots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
j. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
k. shall not be false, inaccurate or misleading;
l. shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force. Without prejudice to the generality of the above, uutu does not permit transactions in the following items including but not limited to categories as stated in the Prohibited and Restricted Items under General Policies and Rules which can be accessed at //www.uutu.in/policies-and-rules.htmlshall not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers; and
m. shall not link directly or indirectly to or include descriptions of items, goods or services that are prohibited under the User Agreement or any other applicable law for the time being in force including but not limited to the Drugs and Cosmetics Act, 1940, the Drugs And Magic Remedies (Objectionable Advertisements) Act, 1954, the Indian Penal Code, 1860, The Indecent Representation of Women (Prohibition) Act, 1986, Information Technology Act 2000 as amended from time to time and rules there under;
n. are identical to other items You have up for auction but are priced lower than Your item’s price, the reserve price of the item or minimum bid amount; are concurrently listed for sale on a Website, Application other than the Website, Application;
o. You therefore allow Snapdeal an interminable, non-revocable, around the world, royalty-free and sub-licensable right and permit to utilize, duplicate, disperse, show, distribute, transmit, make accessible, replicate, alter, adjust the Client Substance and make derivate works of the Client Substance. You speak to and warrant that You just claim or something else control all of the rights to the User Content simply post or that You just something else give on or through the Site; which, as at the date that the Client Substance is posted or submitted on the Site: (i) the Client Substance is precise; (ii) utilize of the Client Substance You supply does not breach these Terms of Utilize; and (iii) that such Client Substance is legal.

COMMUNICATION AND TRANSACTION

1. All commercial / contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial / contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties and after sales services related to goods and services. uutu does not have any control or determines or advises or in any way involves itself in the offering or acceptance of such commercial / contractual terms between Buyers and Sellers.
2. uutu does not make any representation or warranty as to the attributes (such as legal title, creditworthiness, identity, etc.) of any of its Users. You are advised to independently verify the bona fides of any particular User that You choose to deal with on the Website, Application and use Your best judgment in that respect.
3. uutu is not responsible for any non-performance or breach of any contract entered into between Users (includes Registered User or Guest User). uutu cannot and does not guarantee that the concerned Users will perform any transaction concluded on the Website, Application. uutu shall not and is not required to mediate or resolve any dispute or disagreement between Users.
4. You release and indemnify uutu and/or any of its shareholders, directors, officers, affiliates, employees and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Website, Application and specifically waive any claims that You may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, uutu cannot control the information provided by other Users which is made available on the Website, Application. You may find other User’s information to be offensive, harmful, inaccurate, or deceptive. Please use caution and practice safe trading when using the Website, Application.

CHARGES

Membership on the Website, Application is free for its users. Being an Intermediary under the Information Technology Act, uutu does not charge any fee for browsing and buying on the Website, Application. However, before You list an item for sale through the Website, Application, we request You to review our Fees and Credit Policy, which is hereby incorporated by reference into this agreement. uutu reserves the right to change its Service Fee and Credit policies from time to time at its sole discretion including without limitation right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Any modifications to the Fee and Credit policies shall be posted on the Website, Application and such changes shall become effective immediately. Unless otherwise stated, all fees shall be quoted in Indian Rupees and be payable to uutu Technology Private Limited.

Tax: You are responsible for payment of all fees, costs and charges associated with the purchase of products from the sellers and You agree to bear any and all applicable taxes, Value Added Taxes, cesses, etc. levied on the products on their sale unless otherwise stated.

INDEMNITY

You agree to indemnify and hold harmless uutu and (as applicable) uutu’s proprietor, subsidiaries, third-parties and their respective shareholders, officers, directors, agents, and employees, from any losses, liabilities, damages, costs and expenses, claims or demand, or actions including reasonable attorneys’ fees asserted against or incurred by uutu, made by any third party arising out of Your breach or non-performance of terms of the User Agreement, uutu Rules and Policies, or the documents they incorporate by reference, or Your violation of any law, rules or regulations or the rights of a third party.

PRIVACY

Uutu esteem the believe you put in us. That’s why we demand upon the most elevated measures for secure exchanges and client data security. It would be ideal if you studied the taking after articulation to memorize almost our data gathering and dispersal hones.
Our Privacy Policy can change without notice at any time. Please check this policy regularly to ensure you are aware of any updates.

You agree to be bound by the terms and conditions of this Privacy Policy by accessing this Website. Please do not use or use our Website if you disagree.
You expressly agree to our use and disclosure of personal details by simply using the Website

We capture and store your personal information, which you provide from time to time, when you use our Website. Our primary objective in doing so is to provide you with a secure, effective, seamless and tailored experience.
It enables us to provide assistance and apps that most definitely fits your requirements, and to customize our website to make your experience more efficient and simpler which is more

relevant, while doing that collecting personal information from you which we find necessary in order to achieve this objective.

In common, you’ll be able to browse the Website without registering with us who you’re or uncovering any individual data about yourself. When you grant us your individual data, you’re not mysterious to us. Where conceivable, we demonstrate which areas are required and which areas are discretionary. You continuously have the choice to not give data by choosing not to utilize a specific benefit or highlight on the Site
In the event that you execute with us, we collect a few extra data, such as a charging address, a credit / charge card number and a credit / charge card close date and/ or other instalment instrument points of interest and following data from cheques or cash orders.

When you want to post messages on our message boards, chat sessions or any communication sections, or send suggestions, or use voice commands to shop on the website, we will collect the information you provide us with. We maintain this data on a regular basis for conflict resolution and offering service quality when allowed by law. If you send us personal correspondence, for example e-mails

1. We collect by and by identifiable data (e-mail address, title, phone number, credit card / charge card / other instalment instrument points of interest, etc.) from you after you set up a free account with us. Whereas you’ll be able browse a few segments of our Site without being a enlisted part, certain exercises (such as putting an arrange) do require enlistment. We do utilize your contact data to send you offers based on your past orders and your interface.

2. We utilize individual data to supply the administrations you ask. To the degree we utilize your individual data to market to you, we’ll give you the capacity to opt-out of such employments. We utilize your individual data to help venders in dealing with and satisfying orders, upgrading client involvement, resolve debate; troubleshoot issues; offer assistance advance a secure benefit; collect cash; degree customer intrigued in our items and administrations, educate you almost online and offline offers, items, administrations, and overhauls; customize and upgrade your involvement; identify and ensure us against blunder, extortion and other criminal action; implement our terms and conditions; and as something else depicted to you at the time of collection.

3. Unveil individual data in case required to do so by law or within the great confidence conviction that such disclosure is sensibly essential to reply to subpoenas, court orders, or other lawful prepare. We may uncover individual data to law enforcement offices, third party rights proprietors, or others within the great confidence conviction that such revelation is sensibly fundamental to: implement our Terms or Security Arrangement; react to claims that a promotion, posting or other substance abusers the rights of a third party; or secure the rights, property or individual security of our clients or the common open.

4. You consent to provide your details free of charge. You have the choice of not sending or authorizing uutu to collect your personal details or subsequently to withdraw your consent to such personal details by sending an email to the griever or any other electronic address of the respective uutu entity as may be notified to you.