PAYMENTS

How do I pay for a uutu purchase?

uutu offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that uutu’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking,UPI,Pay on Delivery and Wallet to make your purchase.

uutu also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and other countries.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on uutu?

There are NO hidden charges when you make a purchase on uutu. Total payable amount is final and all-inclusive. The final price you see on the my cart page is exactly what you pay.
Delivery charges may be extra depending on the seller policy.

What is Pay on Delivery?

If you are not comfortable making an online payment before reach your product at your premises, you can opt for the Pay on Delivery (P-o-D) payment method instead. With P-o-D you can pay the payment through by uutu app -> Menu -> My Order Or SMS Link at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and other countries.

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering your Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

SHIPPING

uutu is providing free delivery application for sellers to deliver their product straight to the customers quickly and securely.
Delivery charges may varies depending upon Seller’s policy, distance, items Ordered (Size, Length, Weight) and vehicles used for delivery.
Delivery carriage fee or rent is calculated by type of vehicle and per kilometre rate. uutu is not responsible for any shipping charges.

Some delivery partners and sellers will not work on Sundays, which may change the delivery date.

What is the estimated delivery time?

Sellers generally procure and ship the items on that same day. Business days exclude public holidays and Sundays.
delivery time depends on the following factors:
• Product’s availability with the Seller
• The destination to which you want the order shipped to and location of the Seller.

Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on uutu ?

There are NO hidden charges on uutu. Total payable amount is final and all-inclusive. **Delivery charges may be extra depending on the seller policy.

Why does the estimated delivery time vary for each seller?

You have probably noticed varying estimated delivery times for sellers. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the delivery partner’s time-to-deliver in your location.

Seller does not/cannot ship to my area. Why?

Your address or location might be very far from the seller. At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Why does the delivery partner ask for the delivery code?

Your order is our concern, so we enable more security and safety for your product with a unique delivery code. Once the delivery agent arrives at your door, you will receive an SMS with the delivery code. You can share the delivery code to complete the delivery process.

Why is the PoD (Pay On Delivery) option?

We promote cash less transaction due to pandemic situation (COVID-19)

Does uutu deliver internationally?

As of now, Uutu doesn’t deliver items internationally.

CANCELLATION

uutu gives you the option to cancel your order until the seller “confirms” your order.

How do I check my order status?

uutu app -> Menu -> My order -> You can see the status of your current order.

How do I cancel my “confirmed” order?

You may not cancel a “confirmed” order in accordance with uutu Terms, Conditions and Seller’s Policy. This is entirely at the discretion of the seller. uutu is not responsible.

RETURN & REFUND POLICY

If you are not satisfied with your purchase, we are here to help.

Return policy is a strategy given by particular dealers specifically beneath this approach in terms of which the alternative of trade, substitution, and discount is advertised by the individual dealers to you. Also not all merchants are providing replacement, refund and return of products.

**Please check the products at the time of delivery and notify the delivery agent immediately if there are any problems.

Product once sold not returnable except the following conditions:

  1. Item was defective
  2. Item was damaged during the Shipping
  3. Products was / were missing
  4. Wrong item (wrong colour, size, quantity) (only if any changes from the product description given in uutu)

For your kind information,

Original covering, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories etc. should be intact. We are not accepting any product without any of these. The products that you return should not be used, washed, altered. The product exchange is based on availability of products.

It is the seller’s responsibility to decide their return policy, including arrangements for pick-up, refund and replacement. Not all sellers provide pickup for return or replacement, in that case the buyers themselves need to go to appropriate shops for returning products.

For more help kindly contact us !

TERMS AND USE

This document constitutes an electronic record in terms of the Information Technology Act, 2000 and rules therein, as applicable, and the amended provisions concerning electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system, and no physical or digital signatures are required.
uutu, with registered office at 39\2475-B1, Suite # 56, LR towers SJRRA 104, S Janatha RDM, Palarivattom Kochi, KERALA 682025- is a company incorporated under Indian laws. Uutu is an online marketplace intermediary and is limited to the management of the Website, Application to allow sellers to display, advertise, display, etc.
These Terms of Use are subject to modification by uutu at any time and thus the Clients are asked to carefully peruse these Terms of Utilize from time to time some time recently utilizing the Site. The changed Terms of Utilize might be made accessible on the Site. You are asked to frequently visit the Website, Application to see the foremost current Terms of Use. It shall be your duty to check these Terms of Use occasionally for changes. uutu may require you to supply your coordinate or circuitous assent to any upgrade in an indicated way some time recently encourage utilize of the Site and the Administrations. On the off chance that no such partitioned assent is looked for, your proceeded use of the Site and/or Administrations, taking after such changes, will constitute your acknowledgment of those changes.

ELIGIBILITY TO BECOME A MEMBER

Use of the Site is accessible as it were to people who can perform lawfully authoritative contracts beneath Indian Contract Act, 1872. People who are “bumbling to contract” inside the meaning of the Indian Contract Act, 1872 counting minors, un-discharged insolvents etc. are not qualified to utilize the Site. In case you’re a minor i.e. beneath the age of 18 a long time, you should not enlist as a part of the Site and should not offer, buy or offered for any things on the Site but through Your lawful gatekeeper or guardians who have enrolled as clients on the Site or can utilize the Site as a Visitor User. uutu saves the proper to end your participation and deny to supply you with get to the Site if it is brought to our take note or in the event that it is found simply are beneath the age of 18 a long time.

ACCOUNT AND ENROLLMENT OBLIGATIONS

In case you utilize the Website, Application as a Visitor Client, you’re capable for keeping up the privacy of Your e-mail ID and phone number and limiting get to Your computer, computer framework and computer arrange. You’re dependable for all exercises that happen beneath Your Client ID and Secret word (in the event that enlisted) or mail ID and phone number (on the off chance that Visitor Client) as the case may be. Too as a Visitor Client, you might guarantee the physical security and ownership of Your gadget, the points of interest of which are utilized to execute administrations with uutu

USE OF THE APPLICATION

a. belongs to another person and to which You do not have any right;
b. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
c. harm minors in any way;
d. infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or is fraudulent or involves the sale of counterfeit or stolen items;
e. involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”;
f. violates any law for the time being in force;
g. deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
h. impersonate another person/entity;
i. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancel bots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
j. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
k. shall not be false, inaccurate or misleading;
l. shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force. Without prejudice to the generality of the above, uutu does not permit transactions in the following items including but not limited to categories as stated in the Prohibited and Restricted Items under General Policies and Rules which can be accessed at //www.uutu.in/policies-and-rules.htmlshall not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers; and
m. shall not link directly or indirectly to or include descriptions of items, goods or services that are prohibited under the User Agreement or any other applicable law for the time being in force including but not limited to the Drugs and Cosmetics Act, 1940, the Drugs And Magic Remedies (Objectionable Advertisements) Act, 1954, the Indian Penal Code, 1860, The Indecent Representation of Women (Prohibition) Act, 1986, Information Technology Act 2000 as amended from time to time and rules there under;
n. are identical to other items You have up for auction but are priced lower than Your item’s price, the reserve price of the item or minimum bid amount; are concurrently listed for sale on a Website, Application other than the Website, Application;
o. You therefore allow Snapdeal an interminable, non-revocable, around the world, royalty-free and sub-licensable right and permit to utilize, duplicate, disperse, show, distribute, transmit, make accessible, replicate, alter, adjust the Client Substance and make derivate works of the Client Substance. You speak to and warrant that You just claim or something else control all of the rights to the User Content simply post or that You just something else give on or through the Site; which, as at the date that the Client Substance is posted or submitted on the Site: (i) the Client Substance is precise; (ii) utilize of the Client Substance You supply does not breach these Terms of Utilize; and (iii) that such Client Substance is legal.

COMMUNICATION AND TRANSACTION

1. All commercial / contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial / contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties and after sales services related to goods and services. uutu does not have any control or determines or advises or in any way involves itself in the offering or acceptance of such commercial / contractual terms between Buyers and Sellers.
2. uutu does not make any representation or warranty as to the attributes (such as legal title, creditworthiness, identity, etc.) of any of its Users. You are advised to independently verify the bona fides of any particular User that You choose to deal with on the Website, Application and use Your best judgment in that respect.
3. uutu is not responsible for any non-performance or breach of any contract entered into between Users (includes Registered User or Guest User). uutu cannot and does not guarantee that the concerned Users will perform any transaction concluded on the Website, Application. uutu shall not and is not required to mediate or resolve any dispute or disagreement between Users.
4. You release and indemnify uutu and/or any of its shareholders, directors, officers, affiliates, employees and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Website, Application and specifically waive any claims that You may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, uutu cannot control the information provided by other Users which is made available on the Website, Application. You may find other User’s information to be offensive, harmful, inaccurate, or deceptive. Please use caution and practice safe trading when using the Website, Application.

CHARGES

Membership on the Website, Application is free for its users. Being an Intermediary under the Information Technology Act, uutu does not charge any fee for browsing and buying on the Website, Application. However, before You list an item for sale through the Website, Application, we request You to review our Fees and Credit Policy, which is hereby incorporated by reference into this agreement. uutu reserves the right to change its Service Fee and Credit policies from time to time at its sole discretion including without limitation right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Any modifications to the Fee and Credit policies shall be posted on the Website, Application and such changes shall become effective immediately. Unless otherwise stated, all fees shall be quoted in Indian Rupees and be payable to uutu Technology Private Limited.

Tax: You are responsible for payment of all fees, costs and charges associated with the purchase of products from the sellers and You agree to bear any and all applicable taxes, Value Added Taxes, cesses, etc. levied on the products on their sale unless otherwise stated.

INDEMNITY

You agree to indemnify and hold harmless uutu and (as applicable) uutu’s proprietor, subsidiaries, third-parties and their respective shareholders, officers, directors, agents, and employees, from any losses, liabilities, damages, costs and expenses, claims or demand, or actions including reasonable attorneys’ fees asserted against or incurred by uutu, made by any third party arising out of Your breach or non-performance of terms of the User Agreement, uutu Rules and Policies, or the documents they incorporate by reference, or Your violation of any law, rules or regulations or the rights of a third party.

PRIVACY

Last updated: August 20, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Application refers to uutu delivery partner, the software program provided by the Company.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to UUTU TECHNOLOGY PVT LTD, 39/2475-B1, SUITE 56, LR TOWERS, S SJRRA 104,S JANATHA RD.
  • Country refers to: Kerala, India
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Application.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • Phone number
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:

  • Information regarding your location

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email: info@uutu.in
  • By visiting this page on our website: https://uutu.in/